Support

Contact

Write to support@strumy.app.

Quick fixes

• No sound: check the volume (on older iOS versions, also turn off silent mode) and use an up-to-date Chrome, Safari, Firefox or Edge.
• Where are my songs: they’re saved in this browser on this device, and clearing the browser’s data deletes them. ⋯ → Export all songs backs them up; ⋯ → Import songs restores them or moves them to another device.
• Saving a track: ⋯ → Save audio saves a WAV file.
• Moving to the app later: Export in the browser, then Import in the app.
• Restore purchases: in the app, ⋯ → Strumy Pro → Restore purchases, signed in to the App Store or Google Play with the account that bought Pro.

Offline and home screen

Open the app once while online, and it keeps working without a connection. To add it to your home screen: on iPhone, tap Share, then Add to Home Screen; in Chrome, choose Install from the menu. On iPhone, the home-screen app starts with its own song list: move songs over with ⋯ → Export all songs in Safari, then ⋯ → Import songs in the app.

Reporting a bug

Say which device and browser you use, and what you did just before it happened.